Deliver world-class digital service without adding headcount.
CivicPilot is the AI operating system for modern city governments—combining a factual 24/7 resident assistant, mayor-led storytelling, and analytics that prove impact to council before the FY26 budget cycle.
Why CivicPilot now?
- Launch CivicPilot using existing digital service or communications budgets with a predictable subscription model.
- ICMA research shows staffs spend up to 70% of time on repetitive questions. Automate the routine so teams can focus on impactful work.
- A Rhode Island city of 80,000 residents is piloting CivicPilot to replace three FTEs worth of manual callbacks.
60% fewer
routine calls and in-person visits after 90 days
24/7
AI coverage with guaranteed citations and 70+ languages
4 month
payback period using existing 311 budgets
One platform that meets residents where they are
Replace fragmented tools with a unified workflow that captures, answers, and broadcasts the information your community needs without adding strain on staff.
AI City Assistant
Answer every resident question instantly with a zero-hallucination assistant trained solely on your official documents, minutes, fee schedules, and service updates.
- Deploy on your website, SMS, and kiosk in under 48 hours
- Automated translation in 70+ languages for inclusive access
- Dashboard shows questions, deflection rates, and content gaps
Mayor's Broadcast Studio
Launch a modern communications channel without adding staff. Record podcasts, video updates, and town hall recaps that feed directly into the knowledge base.
- Shure-grade hardware kit delivered with white-glove setup
- AI editing with 24-hour turnaround and autogenerated transcripts
- Short-form clips for social channels and email newsletters
Civic Operations Console
Give department leaders a real-time command center for constituent demand, trending service issues, and unresolved questions across every channel.
- Role-based access for permitting, public works, and council staff
- Case escalation workflows route sensitive issues to humans fast
- Exports insights for council packets and strategic planning
Prove ROI before the budget cycle
We make it easy to show council, residents, and your leadership team that digital investments are paying off.
Customer success playbook
- 90-day impact report quantifies hours saved, cost avoidance, and resident satisfaction uplift.
- Benchmarks against 10,000 peer municipalities so you can compare engagement metrics by population tier.
- Executive-ready slide decks help you brief council and secure ongoing funding.
“Our residents expect answers instantly. CivicPilot let us redirect hundreds of calls in the first month and give multilingual support without hiring more staff.”
Chief Innovation Officer, pilot city (80,000 residents)
Pilot feedback collected August 2025
City & county managers
Stop losing staff time to repetitive Q&A. CivicPilot automates FAQs and gives you transparent metrics to report back to council and residents.
311 & constituent services leaders
Reduce queues while keeping human empathy for escalations. Our console highlights knowledge gaps so you can update policies once—not answer the same question 500 times.
Communications & PIO teams
Turn every mayoral update into searchable content, multilingual alerts, and snackable clips that meet residents where they are.
From pilot to city-wide adoption in 12 weeks
We do the heavy lifting so your team sees impact before the next council meeting.
Launch assessment
Week 1
We map your existing phone trees, website content, and top call drivers. You receive a readiness scorecard and prioritized rollout plan.
Pilot and prove ROI
Weeks 2 – 6
Run a 60-day pilot with success metrics agreed up front. Most cities redirect 50%+ of recurring questions within the first month.
Scale across departments
Weeks 7 – 12
Extend coverage to permitting, utilities, parks, and economic development with departmental playbooks and staff enablement.
Need procurement-ready documentation?
Receive security packets, sample scopes of work, and council briefing templates with every pilot agreement.
What government teams ask before partnering
How fast can we get live?
Most cities complete onboarding in under two weeks. We handle document ingestion, security reviews, and accessibility checks so your team stays focused on operations.
Will CivicPilot work with our existing website and 311 tools?
Yes. CivicPilot is a lightweight layer that embeds on any site, supports SMS, and integrates via API with legacy ticketing systems including Tyler, Salesforce, and proprietary 311 software.
Is the AI safe for government?
Absolutely. The assistant only answers from your approved content, cites every response, and can require internal review before publishing new information. No resident data is stored, keeping you compliant with SOC 2 and state privacy rules.
How is this funded?
Most partners allocate CivicPilot from existing constituent services, innovation, or communications budgets. We provide ROI models, procurement language, and council briefing templates so you can secure approval quickly.
Secure your spot in the CivicPilot pilot cohort
We are onboarding a select group of cities and counties ahead of the FY26 budget season. Share a few details so we can prepare a tailored playbook for your team.
What happens next?
- Receive a readiness checklist within one business day.
- Schedule a 30-minute strategy session with CivicPilot founders.
- Get a custom ROI model comparing CivicPilot to hiring additional staff.